Effective Date: March 14, 2025

Introduction

Cognitive Creators Pty Ltd ("we," "our," "us," or "VoiceCreator.ai") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, store, protect, and share your personal information when you use our VoiceCreator.ai platform, including:

• Our website at www.voicecreator.ai and all related websites and landing pages
• Our mobile applications, including the VoiceCreator.ai app
• Our voice assistant development services and tools
• Any other products, services, or applications offered by Cognitive Creators Pty Ltd that link to this Privacy Policy

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Data

We collect several types of information from and about users of our Service, including:

• Account Information: When you register for an account, we collect your name, email address, phone number, company name (if applicable), and login credentials.
• Profile Information: Information you provide in your user profile, including profile pictures, job titles, and biographical information.
• Billing Information: Payment details, billing addresses, and transaction history when you purchase our services.
• Voice Data: Voice recordings, speech patterns, and audio files that you upload or create using our Service.
• Communication Data: Records of your interactions with us, including customer support inquiries, feedback, and survey responses.
• Technical Information: When you use our Service, we automatically collect device information, IP addresses, browser types, operating systems, access times, and pages visited.
• User Content: Any content you create, upload, or share through our Service, including transcripts, settings, configurations for voice assistants, and other materials.

Non-Personal Data

We also collect non-personal information that does not directly identify you, including:

• Usage Data: Information about how you use our Service, including features accessed, buttons clicked, and time spent on different parts of our platform.
• Aggregated Data: Statistical or demographic data that does not directly identify you but is derived from your personal data.

How We Collect Information

We collect information in the following ways:

1. Direct Collection: Information you provide when you:
   • Create an account or profile
   • Use our voice assistant development tools
   • Make purchases or conduct transactions
   • Complete forms or surveys
   • Communicate with us
2. Automated Collection: Information collected automatically through:
   • Cookies and similar tracking technologies
   • Usage tracking and analytics tools
   • Server logs and monitoring tools
3. Third-Party Sources: Information we may receive from:
   • Business partners and service providers
   • Identity verification services
   • Payment processors

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision and Improvement

• To provide and maintain our Service
• To create, train, and optimise voice assistants based specifically on your specifications and solely for your use
• To process transactions and manage your account
• To authenticate users and ensure secure access
• To respond to your requests, inquiries, and support needs

Important Note: We do NOT use your customer data, voice recordings, transcripts, or training data to improve or train our app or platform. Your data is used exclusively for providing services to you and improving your specific voice assistants.

Communications

• To communicate with you about your account or transactions
• To provide important updates about our Service
• To send administrative notifications
• To deliver marketing communications (with your consent)
• To request feedback and conduct research

Analysis and Enhancement

• To analyse usage patterns and trends
• To monitor and improve the performance and security of our Service
• To develop new features and functionality
• To troubleshoot issues and debug our systems

Data Storage and Security

Storage of Information

Your information, including Personal Data, is primarily stored on secure servers located in Australia. We prioritise keeping your data within Australia whenever possible.

However, in some cases, data may be submitted to external services as required to provide the Service (such as third-party APIs, cloud services, or processing tools). These external parties may not host their servers in Australia, which means some of your data may be transferred to and processed in other countries. When this occurs, we ensure that appropriate safeguards are in place to protect your information.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to these data transfers.

Retention Period

We retain your Personal Data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

We may retain your data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Security Measures

The security of your data is crucial to us. We implement comprehensive security measures to protect your Personal Data from unauthorised access, disclosure, alteration, and destruction, including:

• Encryption of data in transit using TLS protocols
• Encryption of sensitive data at rest using industry-standard encryption
• Secure access controls and authentication mechanisms
• Regular security assessments and penetration testing
• 24/7 monitoring of our systems and infrastructure
• Physical security measures for our facilities
• Employee training on data security and privacy practices

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we aim to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Sharing of Information

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service Providers may include:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support tools
• Analytics services
• Email and communication platforms

Business Transfers

If Cognitive Creators Pty Ltd is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure Of Data for Legal Requirements

Cognitive Creators Pty Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Cognitive Creators Pty Ltd
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Data Sharing Commitment

We do NOT share, sell, rent or trade your customer information, transcripts, recordings, training data, or any voice assistant configuration data with third parties for any purpose, including marketing, promotional purposes, or to train or improve our own systems. Your data is used exclusively for your own voice assistants and is not used to train or improve our app or services for other customers. Any data shared with third parties is strictly limited to what is necessary to provide our Service to you and is subject to appropriate confidentiality and data protection agreements.

Analytics and Tracking Technologies

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Required for the operation of our Service
• Analytical/performance cookies: Allow us to recognise and count the number of visitors and see how they move around our Service
• Functionality cookies: Enable us to personalise our content for you
• Targeting cookies: Record your visit to our Service, the pages you have visited and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Analytics

We use analytics services to monitor and analyse the use of our Service:

• Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of making your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

• App Analytics: For our mobile applications, we may use mobile analytics software to allow us to better understand the functionality of our mobile applications on your device.

App-Specific Privacy Information

Mobile Device Access

The VoiceCreator.ai mobile application may request access to certain features on your mobile device, including:

• Microphone: To record and process voice inputs
• Storage: To save and access files needed for the app to function
• Internet connectivity: To communicate with our servers
• Push notifications: To send you important updates and alerts

You can manage these permissions through your device settings, but please note that restricting certain permissions may impact the functionality of the app.

Mobile Analytics

When you use our mobile application, we may use mobile analytics software to collect data and information about how you use the app. This information helps us improve our app and address technical issues.

Push Notifications

With your consent, we may send push notifications to your mobile device. You can disable these notifications at any time by changing your device settings.

Children's Privacy

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18 years of age. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Cognitive Creators Pty Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Data, including:

Access and Correction Rights

You have the right to access the personal information we hold about you, subject to certain exceptions allowed by law. If you would like to access your personal information, please contact us using the details provided below.

You also have the right to request that we correct any inaccuracies in the personal information we hold about you.

Additional Rights

Depending on your jurisdiction, you may also have the right to:

• Request erasure of your Personal Data
• Object to processing of your Personal Data
• Request restriction of processing your Personal Data
• Request transfer of your Personal Data
• Withdraw consent where we rely on consent to process your Personal Data

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

Links To Other Sites

Our Service may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Voice Assistant-Specific Privacy Information

Voice Data Processing

When you use our voice assistant development services:

• Voice recordings are processed only as necessary to provide the Service to you
• Your voice data is used exclusively to create and improve your specific voice assistants
• We never use your voice data to train our models, improve our app, or enhance services for other customers
• Transcripts of voice interactions are stored securely with access controls
• Voice patterns and training data remain your property and are used only for your benefit
• We implement specific security measures for voice data storage

Custom Voice Assistants

For custom voice assistants developed for your specific use:

• Training data provided by you remains your property
• The resulting voice assistant is for your exclusive use
• Voice models developed for you will not be shared with other customers
• We maintain separation between different customers' voice data

Compliance with Regulations

We comply with applicable data protection laws, including:

• The Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Where applicable to our users, the General Data Protection Regulation (GDPR) for European users

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@voicecreator.ai

By mail:
Cognitive Creators Pty Ltd
903/50 Clarence St
Sydney NSW 2000
Australia

ABN: 45 676 471 506